Refund and Cancellation Policy

SpadeSync sells access to software services, API infrastructure, account tools, usage metering, and related digital workflows. There are no physical goods, shipping methods, delivery carriers, or return shipments for SpadeSync services.

Digital access is generally fulfilled by account activation, subscription provisioning, API key access, or enabling usage credits inside the SpadeSync platform.

Customers may request cancellation of a paid plan by emailing SpadeSync support. Please include the organization name, account email, plan name, and any invoice or subscription context.

Cancellation stops future renewal where technically available, but it does not automatically refund fees already charged. Access may continue through the end of the paid billing period unless the account is terminated for security, compliance, non-payment, or misuse.

Unless a separate written agreement says otherwise, subscription fees, setup fees, prepaid usage credits, and consumed usage charges are non-refundable after purchase, provisioning, or use.

SpadeSync may approve a refund in writing when required by law, when a duplicate charge is confirmed, when a billing error is verified, or when SpadeSync determines that a service issue warrants a refund.

Prepaid request packs and usage credits are applied to eligible SpadeSync operations. Included monthly requests are used before prepaid credits where applicable.

Unused prepaid credits are not redeemable for cash and may be non-refundable unless required by law or approved by SpadeSync in writing.

Trial and promotional offers are subject to the limits, duration, eligibility rules, and usage caps displayed with the offer. Trial operations may pause when the trial expires or the included quota is consumed.

SpadeSync may modify, revoke, or decline trial or promotional access to prevent abuse, fraud, duplicate use, or activity that violates the Terms of Service.

Because SpadeSync provides digital services rather than physical products, there is no physical return process. Customers seeking account closure, cancellation, or billing review should contact support by email.

Billing, cancellation, refund, and fulfillment questions can be sent to [email protected].